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Message 1 of 2
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Flag Post

The page is not coming out

HP Recommended
Hp deskjet GT 5820
Other

Page Print out is not coming out instead the page is rolling side the machine and not coming out.

1 REPLY 1
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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

 

@Printer90 Welcome to HP Community!

 

I understand that the page is not coming out.

 

 

Manually clean the paper rollers inside the input tray area

Dust, paper fiber, and other debris might accumulate on the paper feed rollers and cause paper jams and paper feed issues.

  1. Turn off the printer, and then disconnect the power cord.

       WARNING: 

    Disconnect the power cord before reaching inside the printer to avoid risk of injuries or electric shock.

  2. Disconnect the USB cable, if it is connected.

  3. Raise the input tray.

    Raising the input tray

  4. Lift and hold the input tray shield.

    NOTE: 

    Do not remove the input tray shield. The input tray shield prevents foreign debris from falling into the paper path and causing paper jams.

  5. Use a flashlight to look through the open input tray and find the gray paper pick rollers.

    Photo: paper pick rollers

  6. Dampen a long cotton swab with bottled or distilled water, and then squeeze any excess water from the swab.

  7. Press the swab against the rollers, and then rotate them upward with your fingers. Apply a moderate amount of pressure to remove dust or dirt buildup.

  8. Lower the input tray shield.

  9. Allow the rollers to dry (approximately 10 minutes).

  10. Reconnect the USB cable to the printer if necessary.

  11. Reconnect the power cord to the rear of the printer, and then turn on the printer.

 

Please perform the hard reset.

 

Turn the printer on, if it is not already on. 

 

Wait until the printer is idle and silent before you continue. 

 

With the printer turned on, disconnect the power cord from the rear of the printer. 

 

Unplug the power cord from the wall outlet. 

 

Wait at least 60 seconds. 

 

Plug the power cord back into the wall outlet. 

 

Reconnect the power cord to the rear of the printer. 

 

Turn on the printer, if it does not automatically turn on. 

 

Wait until the printer is idle and silent before you proceed 

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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