The power light on our old Officejet Pro 8600 fades off and on and we are not receiving faxes.

[8600-pro]

We have an older HP Officejet Pro 8600 all in one printer, scanner, fax.  The power light fades off and on and we are not receiving faxes.  People sending us a fax get a now answer message.  What does that mean?

[Jay_G24]

Hi @8600-pro,

Welcome to the HP Support Community

I'd like to help!

I understand you are unable to receive fax.

As the printer is turning off and on, the fax is unable to successfully print , hence the no answer message.

Try the below suggestions -

 Reset the product

• With the printer turned on, disconnect the power cord from the rear of the printer.
• Unplug the power cord from the wall outlet.
• Wait at least 60 seconds.
• Plug the power cord back into the wall outlet.
• Reconnect the power cord to the printer.
• Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

 Also, try updating the printer's firmware -HP Printers - Updating or Upgrading Printer Firmware

If the error persists,

• I've sent you a private message with further instructions to get this issue sorted.
• In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link:  https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

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