The print stopped working after a paper jam. All visible paper was removed.

[Wayne195]

When I try to print it sounds as if the printer is moving paper but nothing happens

[Jerry_57]

HI @Wayne195,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.


I understand your printer has stopped working after you removed a paper jam, yet it sounds like the printer is attempting to print. Follow these steps to resolve the issue:

 

Check for Remaining Paper Debris:
 

• Ensure that all the jammed paper fragments have been thoroughly removed, especially from hard-to-see areas such as inside the fuser or beneath the printer rollers. Even small pieces of paper can cause issues.

Reset the Printer:
 

• Turn off the printer, unplug it from the power source, and wait for about 60 seconds.
• Plug the printer back in and turn it on. This can help reset the printer's internal systems after a jam.

Ensure the Print Carriage Can Move Freely:
 

• With the printer off, open the top cover and check to see if the print cartridge carriage can move freely from side to side. If necessary, remove any obstructions gently.

Recheck the Paper Path:
 

• Verify that the paper path is clear from the input tray through to the output tray. Ensure that the input tray is properly aligned and the paper guides are set correctly.

Run a Printer Diagnostic:
 

• Many HP printers have a diagnostic feature or can print a test page. Consult your printer's manual or HP support to see how to activate this.

Check Printer Settings:
 

• Ensure that the printer is set to the correct paper size and type, and that the print job is not stuck in the print queue. Clear the print queue if necessary.

Inspect the Printer's Rollers:
 

• Dirty or worn rollers can prevent proper paper feeding. Clean the rollers using a lint-free cloth lightly moistened with distilled water.
  
  
  I hope this helps.

Take care and have an amazing day!
 

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Jerry_57

HP Support