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Message 1 of 2
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The printer does not accept the ink cartridges

HP Recommended
HP Officejet Pro 8600 Plus

Hello
I replaced all my ink cartridges and the printer for some reason does not accept them. These are original ink cartridges both before and after replacement.
This is an HP Officejet Pro 8600 Plus printer.
Although I have tried several times to put them in place the printer is not ready to accept the ink cartridges.
Is there a way to deal with the problem?
Is it worth the cost of repair or to buy a new printer?

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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Hi @AmitLutzky,

 

I'd like to help!

 

Try the below suggestions-

 

Reset the product

  • With the printer turned on, disconnect the power cord from the rear of the printer.
  • Unplug the power cord from the wall outlet.
  • Wait at least 60 seconds.
  • Plug the power cord back into the wall outlet.
  • Reconnect the power cord to the printer.
  • Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

 Clean the cartridge contacts

Remove the cartridge indicated by the error message, clean the electrical contacts, and then reinsert the cartridge in its color-coded slot.

  1. Turn the printer on.

  2. Open the door to access to the cartridges.

  3. Wait until the carriage stops moving before you continue.

  4. Push in on the front of the cartridge indicated in the error message, and then remove it.

    Animation of replacing the cartridges

  5. Wipe the electrical contact on the cartridge with a lint-free cloth.

  6. Insert the cartridge into its color-coded slot until it snaps into place.

  7. Repeat these steps for any other cartridges indicated in the error message.

  8. Close the cartridge access door.

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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