The printer doesn't print

[Dada97]

My printer doesn't print anything!  

When I give the order to print, it seems that all is working well but then the page is totally white (both black and white and colours).

Do anyone knows what it's the problem?

Thank you!

[Kumar0307]

@Dada97, Welcome to the HP Support Community!

I understand the printer is printing blank pages. Let us try these steps:

Try making a standalone copy in black and color to check if that works. By this, we can conclude if this is a hardware or a driver issue.

Update the printer firmware

Click here to download and install the latest firmware from your MAC.

Click here to know different methods of updating printer firmware.

Check the estimated ink levels and replace any low/empty ink cartridges.

Clean the ink cartridges

1. On the printer control panel, swipe left on the display, and then touch Setup .

2. Touch Tools, and then touch Clean Cartridges.

3. If the print quality is unacceptable, touch Yes when prompted to perform the next level of cleaning.

4. NOTE: If the printhead is badly clogged, it might require another cleaning cycle. If so, wait 30 minutes before you perform both levels of cleaning again.

Print a Print Quality Diagnostic report from the printer control panel, and then evaluate the results.

1. Load the printer with plain white paper.

2. On the printer control panel, swipe left on the display, and then touch Setup .

3. Touch Tools.

4. Swipe up on the display, and then touch Print Quality Report. Check for any defects.

For more info, refer to - Black or Color Ink Not Printing, Other Print Quality Issues

Hope this helps! Keep me posted. 

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