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‎08-20-2020 05:21 AM

HP Recommended
Product: hp 8620
Operating System: Microsoft Windows 10 (64-bit)

after the firmware upgrade to  FDP1CN2022AR

i am unable to replace my empty in cartridge with  a third party cartridges, so i need to roll back the software

4 people had the same question
3 REPLIES 3

‎08-23-2020 02:52 AM

HP Recommended

Hi @michael_e6,

 

This is Dynamic security enabled printer. The Firmware Update may prevent supplies with non-HP chips or circuitry from working.

 

Note: For printers manufactured prior to December 1, 2016 dynamic security will not be enabled by the firmware. Please note that HP cannot guarantee the quality or reliability of non-HP cartridges.

 

You may refer to this document -  HP Printers - Dynamic Security Enabled Printers and Dynamic Security Feature Affecting Cartridges Using Non-HP Security Chip

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

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‎08-23-2020 11:57 AM

HP Recommended

hi 

i am not sure i understand what is said in the document, am i correct is saying that if i upgraded to the latest firmware it will fix the problem, i thought the autoupdate  updated to the latest firmware  

Thanks

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‎08-24-2020 08:40 AM

HP Recommended

Yes , please try and upgrade to the latest firmware

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