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    Information
    Fix HP Printer issue in macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix HP Printer issue in macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Note for common printer problems
Customers receiving the"will damage your computer" message along with others like "unable to access cups/tmp" or "'@%' cannot be opened" need to update their version of the macOS. Please check this article for more information: HP Printers - A [software component] will damage your computer message displays when printing or while installing (macOS) .
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The printer got firmware upgraded and now i cant put Third party cartridges in

HP Recommended
hp 8620
Microsoft Windows 10 (64-bit)

after the firmware upgrade to  FDP1CN2022AR

i am unable to replace my empty in cartridge with  a third party cartridges, so i need to roll back the software

3 REPLIES 3
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HP Support Agent
HP Support Agent
7,082 7,049 451 499
Message 2 of 4
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HP Recommended

Hi @michael_e6,

 

This is Dynamic security enabled printer. The Firmware Update may prevent supplies with non-HP chips or circuitry from working.

 

Note: For printers manufactured prior to December 1, 2016 dynamic security will not be enabled by the firmware. Please note that HP cannot guarantee the quality or reliability of non-HP cartridges.

 

You may refer to this document -  HP Printers - Dynamic Security Enabled Printers and Dynamic Security Feature Affecting Cartridges Using Non-HP Security Chip

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

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hi 

i am not sure i understand what is said in the document, am i correct is saying that if i upgraded to the latest firmware it will fix the problem, i thought the autoupdate  updated to the latest firmware  

Thanks

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HP Support Agent
HP Support Agent
7,082 7,049 451 499
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HP Recommended

Yes , please try and upgrade to the latest firmware

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