The printer is stuck on the following message: Update Required. A problem has occurred with one of

[Jmracing]

The message I get is: Update Required. A problem has occured with one of the printers critical system files. A printer update will be installed to fix this.

I have completed a hard reset and this message keeps coming up.  I have no option to go into maintenance, home,settings or anywhere.

[Hawks_Eye]

Hi @Jmracing 

Welcome to the HP Support Community! We're here to help you get back up and running.

Thanks for explaining the situation so clearly. It’s genuinely frustrating to see your HP OfficeJet Pro 8210 locked on an “Update Required” message—especially when you’ve already tried a hard reset and can’t access any settings or menus. This kind of system-level lock typically means the printer’s firmware encountered a critical fault and is unable to proceed without a recovery update.

Here’s a structured recovery path to help you move forward:

 

Step-by-Step Fix for “Update Required” Firmware Lock

1. Use HP Firmware Recovery Utility

This tool is designed for cases where the printer is stuck and unresponsive.

• Download the recovery utility from HP’s official page:
  HP OfficeJet Pro 8210 Firmware Update
• Connect the printer to your PC via USB cable (not Wi-Fi)
• Run the utility and follow the on-screen instructions to reinstall or repair the firmware

If the printer doesn’t appear in the utility, try a different USB port and ensure the printer is powered on—even if stuck on the error screen.

 

2. Use HP’s Diagnose & Fix Tool (Windows)

• In the HP Smart app, click Printer Settings > Diagnose & Fix.
• Let it run a scan—it will automatically fix common connection issues.
  You can also access this tool on HP’s support page if needed.

 

3. Try Embedded Web Server (EWS) Access

If the printer is still connected to your network:

• Print a Network Configuration Page (if possible) to get the IP address
• Enter the IP address in your browser (e.g., http://192.168.x.x)
• If accessible, go to Web Services > Firmware Update

You’ve already taken the right steps by attempting a hard reset—let’s make sure your printer recovers fully and gets back to reliable operation. I’m here to assist.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye