The printing of the number five

[nicholsr14513]

The number five has an error that causes a smearing of the ink with #5 being the only number with that problem. Suggestions, please.

[KrazyToad]

@nicholsr14513

Welcome to HP Support Community

I would like to help

To assist you better please provide me with the Product Number or the complete  Product Model

You can refer to this Link: https://support.hp.com/in-en/document/c03754824

Thank you

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

[nicholsr14513]

Product # K7R96A

Your turn, I have acquired a BFH if all else fails

[KrazyToad]

If the issue persists after performing all the steps please contact HP Support in your region for service options

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.
 

Thank you

[nicholsr14513]

The HTML address below is invalid. The following message appears: - 

Oops!

We can't find that page, but here's the good news - we've got other ways to find what you need.

I believe your instructions are in error, and while my system recognized the error, your system did not recognize the HTML address error. Please correct the HTML and retransmit your reply

[KrazyToad]

@nicholsr14513

Please try using another Browser and this Link: https://support.hp.com/us-en/contact-hp

[nicholsr14513]

1. I am warned of scams 

2. I get a bad HTML address

3. I should use a different browser

4. My printer is out of warranty

5. I looked for assistance in the "community."

6. Is this a means to add more fees to use my HP printer?

[KrazyToad]

I understand your concerns and frustrations

I will escalate your case to HP's regional escalation team and a case manager will get back to you

Please check your Inbox

Thank you

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[nicholsr14513]

This issue seems to be more difficult to resolve with all due respect than having a dental root canal surgery procedure. I got two messages from you. One is this message indicating that you are not able to assist. The other message you have asked for the following:

 First Name: ROBIN
Last name: NICHOLS
Country: FORMER USA
Case Number: UNK
Email address:   NICHOLSR@ROCHESTER.RR.COM
Telephone Number:  UNLISTED
HP Model number: HP ENVY Photo 7800
HP Product Number: Product # K7R96A

Product Serial Number: TH96LDV1P5
Description of the issue:  The printing of the number five as described in previous messages that also included an image of the problem

[KrazyToad]

Thank you for the details. I have escalated your case and a case manager will  get back to you

Thank you