The purple light is blinking from the center to the sides. However I have the printer connected USB

[Brigida]

HP Envy printer - purple light from the center to the sides. However I have it connected thru USB

[Raj2111]

Hi @Brigida 

Welcome to the HP support community.
 

I understand you're experiencing an issue with your HP device, and I apologize for any inconvenience this may have caused. I'm here to help you today.

The purple light on your HP ENVY 6455e All-in-One Printer typically indicates an error or issue with the printer. Here's a quick resolution guide:

1. Check Printer Status:

• Ensure the printer is powered on and there are no paper jams or error messages on the screen.
• Clear any errors or alerts that may be displayed on the printer's screen.

2. Restart the Printer:

• Turn off the printer, wait 30 seconds, and then turn it back on.
• Check if the purple light goes away after the restart.

3. Check USB Connection:

• Ensure the USB cable is securely connected between the printer and the computer.
• Try using a different USB port on your computer.

4. Update Printer Drivers:

• Go to HP Support and ensure you have the latest drivers for Windows 11.
• Download and install the latest printer software from the HP Support website. click here

5. Reset Printer:

• Unplug the printer from the power source for 30 seconds and reconnect it.
• This may reset internal hardware or connectivity issues.

6. Check for Firmware Updates:

• Open the HP Smart App on your computer.
• Check for firmware updates for your printer through the app and apply any available updates.click here

I hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
 

-Regards
Raj-HP Support