The screen display on my OfficeJet Pro is blank, with a ?

[jdiehl1]

The printer screen is blank with a ? beside it.  The HP scan doctor and Microsoft smart  app say the printer is

undetermined on my USB/Network.  The software is up to date and I can print a test page, but I don't know why

the printer screen doesn't show anything, or why a ? is showing.

[zoey7886]

@jdiehl1, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding Blank Screen Issue on HP Officejet Pro 8600! 

We're thrilled to have the opportunity to assist you and provide a solution.  

When encountering a blank screen with a "?" beside it on your HP Officejet Pro 8600 printer, there are a few steps you can take to troubleshoot and potentially resolve the issue:

Reset the Printer:

• Turn off the printer.
• Disconnect the power cord from the printer and the wall outlet.
• Wait for about 60 seconds.
• Plug the power cord back into the wall outlet and the printer.
• Turn on the printer.

Check for Firmware Updates:

• Ensure the printer firmware is up to date. You can check for updates on the HP support website.

Reconnect to the Network/USB:

• If the printer is connected via USB, try using a different USB cable or port.
• If connected via network, ensure that the printer is properly connected to the network and the network settings are correct.

Run a Diagnostic Tool:

• Use the HP Print and Scan Doctor tool to diagnose and fix issues.

Check Printer Display Connection:

• Sometimes the display connection might be loose or faulty. Open the printer and check if there are any loose connections to the display panel.  

Take care, and have an amazing day!  

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Regards,