'There is a problem with the printer or ink system' - Broken Ink System

[Mr-G2]

Error message on my printer displayed ''There is a problem with the printer or ink system. Turn off printer, then on. If problem persists, contact HP Support". HMI won't let me access any other screens and I have followed the limited and basic advice provided from HP's troubleshooting guides, which was to simply replace the ink cartridge, clean the ink cartridge contact, remove then reseat the printhead (including instructions to 'wiggle' XD). The printer is out of warranty. HP's virtual assistant sends you in the same loops with advice that has not worked. I may try to find a spare printhead and replace the printhead, but it'd be amazing if there were any other sort of machine statuses I'd be able to investigate to help with my troubleshooting.. If anyone knows has any information on how to resolve this issue or look deeper into my printer to diagnose and troubleshoot, your advice is appreciated.

Edited - Adding the following information:

MacOS Sonoma 14.6.1

HP Utility: Version 5.53.0 (2134)

Driver Version: HP Inkjet 3 Driver 4.7.0

[Mr-G2]

More information: 

HP Utility Device Status: Supply System Problem

Supplies: Cartridge has failed - Black ink

I have installed a brand new 950XL cartridge and wiped down the contacts, performed the printhead reseating after too, but the main error message on my printer's HMI remains the same. I'm looking into features to look at for my printhead before opting into trying to replace the printhead since this costs about $110 on Amazon as of today (quick 1 min. search).

[zoey7886]

@Mr-G2, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding an "There is a problem with the printer or ink system" error message! 

We're thrilled to have the opportunity to assist you and provide a solution.  

Try these steps: 

Step 1: Check for obstructions in the carriage path

Clear obstructions from the carriage area inside the printer.

• With the printer on, disconnect the power cord from the rear of the printer.
• Open the door to access the carriage inside of the printer.
• Look in the carriage path for debris such as crumpled paper or dislodged labels, and then remove any that you find.

• Use your hand to move the carriage to each side, making sure it moves freely. If the carriage is stalled or docked to one side of the printer and you cannot move it, continue with these steps.

• Close the carriage access door.
• Reconnect the power cord to the rear of the printer, and then turn the printer on.
• If the error persists, continue to the next step.

Step 2: Reset the printer

Reset the printer to recover from printer failures.

• With the printer turned on, disconnect the power cord from the printer.
• Unplug the power cord from the power source.
• Wait 60 seconds.
• Reconnect the power cord to a wall outlet and to the printer.

note:

HP recommends plugging the printer directly into a wall outlet.

Hope this helps!

Take care, and have an amazing day!  

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Regards,