There is a problem with the printer or ink system. Turn the printer off, then on. If the problem per

[ppkwpia]

There is a problem with the printer or ink system. Turn the printer off, then on. If the problem persists, contact

[A_Gayathri]

Hi @ppkwpia,

Welcome to the HP Support Community

I understand you are facing an issue with your HP Product. Not to worry I will help you to get a resolution to resolve the issue.

To assist better:

• May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share your personal information such as serial, phone number, email ID, etc.

Could you please elaborate in detail? 

I hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.

[A_Gayathri]

Hi @PELLEGRINO1,

I hope this message finds you well. I wanted to follow up on the technical issue that we discussed earlier and confirm that it has been successfully resolved.

If you encounter any further issues or have any additional questions, please do not hesitate to reach out to us. We are here to assist you and provide any necessary support.

I will be archiving this case for now; however, you can respond to the same thread to continue the conversation.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Take care and have a great day ahead!

Gaya1239 

HP Support

[ppkwpia]

Officejet Pro 8620

have reset dozens of times including disconnecting power for several mins. changing print head 

, same result?

[A_Gayathri]

Hi @ppkwpia ,

thank you for your response.

I understand you are getting the error message that typically indicates an issue with the printer's ink system, which can often be resolved by performing a few troubleshooting steps. 

Here's what you can do:

Step-by-Step Troubleshooting

Restart the Printer:

• Turn off the printer and unplug the power cord.
• Wait for about 60 seconds.
• Plug the power cord back in and turn on the printer.

Check for Paper Jams:

• Open the printer and check for any paper jams or obstructions.
• Remove any paper or debris you find.

Remove and Reinsert Ink Cartridges:

• Turn on the printer.
• Open the ink cartridge access door.
• Remove all ink cartridges.
• Check the cartridges for any damage or leaks.
• Reinsert the cartridges firmly into their slots.
• Close the ink cartridge access door.

Clean the Ink Cartridges and Printhead:

• Use a clean, lint-free cloth to gently wipe the electrical contacts on the ink cartridges and inside the printer.
• Be careful not to touch the nozzles.
• Run the printer's automatic printhead cleaning utility if available.

Update Printer Firmware: Update the firmware on an HP printer

• Make sure your printer's firmware is up to date.
• You can usually update the firmware through the printer's control panel or by visiting the HP support website.

Reset the Printer:

• Perform a hard reset by unplugging the printer while it's on.
• Wait for 60 seconds, then plug it back in.

Try a New Ink Cartridge:

• If the error persists, try using a new, genuine HP ink cartridge.
• Non-HP cartridges or refilled cartridges can sometimes cause issues.

Check for Software Updates:

• Ensure your printer software and drivers are up to date on your computer.

Refer to this document:  HP Officejet Pro 8620 e-All-in-One Printer series User manual 

HP OfficeJet Printers - 'Printer Failure' Error

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.