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‎08-28-2020 02:29 PM

HP Recommended
Product: Dell inspiron 15-5000
Operating System: Microsoft Windows 10 (64-bit)

Printer has been working fine, but suddenly stopped functioning.

 

Error message on printer reads INK SYSTEM FAILURE. THERE IS A PROBLEM WITH THE PRINTER OR INK SYSTEM.  TURN PRINTER OFF, THEN ON. IF PROBLEM PERSISTS CONTACT HP.

 

I HAVE READ AND TRIED ALL THE RECOMMENDED FIXES POSTED.

Turned printer off/on.

Pulled and replaced ink cartridges.

Pulled and replaced print head

Pulled electric cords from outlet and printer

ETC.

 

Has anyone found a different fix to this issue or is a printer replacement the only remaining action?

 

Thank you.

 

D

1 REPLY 1

‎08-31-2020 05:54 AM

HP Recommended

Hi @DH205

 

As this is a hardware issue, I'd suggest you Contact HP in your region regarding the service options for your computer.

 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it.  

 

Have a great day! 

 

and, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

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