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‎10-20-2021 02:13 PM

HP Recommended
Product: HP OfficeJet Pro 6968
Operating System: macOS 11.0 Big Sur

Error message reads--- Printhead Problem.  There is a problem with the printhead Oxc19a0003.     Can I replace the printhead myself?  I  removed all the ink cartridges but cannot locate how to remove the printhead.  Is this a removable printhead or is it fixed?  

Category:
2 people had the same question
1 REPLY 1

‎10-23-2021 06:15 AM

HP Recommended

@srh7009, Welcome to the HP Support Community! I’m here to help.

 

I understand you are not able to print due to this error. Kindly perform the steps mentioned in this document - Printhead errors

Reinsert the ink cartridges.

 

If the error persists, I'm afraid the printhead has gone bad. The printhead in this model printer is non-removable.

 

If the printer is out of warranty, I suggest you upgrade the printer. You may visit Hp Store to check the available printers.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

KUMAR0307
I am an HP Employee

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