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    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

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Note for common printer problems
Customers receiving the"will damage your computer" message along with others like "unable to access cups/tmp" or "'@%' cannot be opened" need to update their version of the macOS. Please check this article for more information: "HPxxxxx.framework" will damage your computer" message in macOS Catalina or Mojave .
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There seems to be a probolem with the printer or ink system

HP Recommended
HP Officejet 8610
Microsoft Windows 10 (64-bit)

Printer says "There seems to be a problem with the printer or ink system. Turn off printer, then on, if problem persists, contact HP"

 

I changed the black cartridge and then got this message.  Cartridge is an original HP cartridge recently purchased.  It was a multi pack (black and colour).  I put the colour cartridges from this same box in six days with no problem.

 

I have turned off printer, unplugged the printer, waited 5 and 10 minutes, turned back on, same problem.  Problem does not go away no matter how many time I turn it off, wait and turn it back on again.

 

How to do I "CONTACT HP"  to get help.  Can I get help here?  

 

So frustrated in trying to find help.  Can anyone help me with this problem?  Work is at a standstill due to this problem.

 

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HP Support Agent
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HP Recommended

@Frustrateddddd, Welcome to HP Support  Community!

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). 

 

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community. 

TEJ1602
I am an HP Employee

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