cancel
Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 2
42
Flag Post

Thin black lines on ADF scan next step?

HP Recommended
Color Laser Jet Pro MFP M479fdw
Microsoft Windows 10 (32-bit)

streaks.jpg

I have two vertical streaks from the ADF only. Settings: Output is Gray and Resolution is 300 dpi. Followed previous recommendations in this community for cleaning the glass many times. Watched the recommended youtube video. There is no visible debris. Mylar film is in tact. Printer is under warranty. Thanks for your suggestions.

1 REPLY 1
Level 15
Level 15
421 423 36 231
Message 2 of 2
Flag Post
HP Recommended

Hello @DGB1126 ,
Welcome to the HP Support Community!

 

Make this setting in the HP Scan app:

  1. Edges
    Save as PDF 018 -1.png
  2. Background
    Save as PDF 019 -1.png

Hope this helps! Keep me posted.
Andreas

If my post resolved your problem please mark this post as an "Accepted Solution".
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks”!




I'm not an employee of HP, I'm as volunteer here.
Requests via Private Messages (PM) cannot be answered.
Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation