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- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- Third party ink / toner

Create an account on the HP Community to personalize your profile and ask a question
03-01-2024 05:37 AM
Currently in the market for a new printer. I have not decided if I will go for an inkjet, LED printer or laser printer.
HP seems to have more printer models than Starbucks has drink options, but some of them seem interesting. My biggest concern with choosing HP is the countless stories of people who choose to use third party ink / toner, and HP printers locking up and refusing to work even with the Cartridge Policy disabled.
I’m not looking to instigate a debate on the benefits of genuine vs third party consumables. Personally I buy genuine until they are no longer produced (usually 5 years after a printer is taken off the market?), and then switch to third party.
But my intent with this post is to gauge if this is actually common or if those lock-up stories are tied to specific models or a “used to be” thing.
03-01-2024 06:41 AM
Welcome to the HP Community --
At this writing, the ink policy is termed "Dynamic Security".
I've not heard of the policy being reversed outside of a few old printers (manufactured before December 2016).
What will five years change?
Unknown. HP does not share its future ink security policies with those of us outside of HP.
I suggest that you purchase a printer brand that meets your needs now.
True, based on Dynamic Security limitations, that printer might not be an HP product.
Should you decide to consider HP printers, check the details at the HP Store in your region.
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HP Store – USA
Store/HP.com USA Sales
Not your HP store? Scroll to the bottom of the store website and click the Flag to change regions.
HP Store Customer Service - Examples
HP Store Customer Service - USA
For example: Self-Help Service, Account, Security and Privacy, Tracking, Change Order, Returns and Cancellations, FAQ, Shopping, Shipping and delivery, Rebates / Coupons, Product Support, Parts and services
Product Returns – USA
Includes Chat (where available) and phone number contact
OR
HP Store - UK - Customer Service - Contact the Store
Under “I’m looking to buy…” > Select Home Products
Under “I would like to…” > Select Contact a product specialist before I buy
OR
HP Store – Australia – Contact the Store - Customer Service
Select a subject type
OR
HP Store – India – Contact the Store - Customer Service
Select Home and Home Office products > (Next) Select the type of order / information you seek
Store Example
Example: HP Store – Germany
Which Ink Can be Used in the Printer?
Calls / Provides link to:
HP Printers - Dynamic Security Enabled Printers
HP Printer Home Page - References and Resources
Learn about your Printer - Solve Problems
“Things that are your printer”
When the website support page opens, Select (as available) a Category > Topic > Subtopic
NOTE: Content depends on device type and Operating System
Categories: Alerts, Warranty Check, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair
Open
Enter the device type and model name of your HP product
OR
Select a saved product from HP Account Dashboard
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