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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
jnstrthr
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This feature has been locked by the person who set up the printer

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HP OfficeJet Pro 9015
Microsoft Windows 10 (64-bit)

I cannot access the settings in my printer menu.  I get an error that says "This feature has been locked by the person who set up the printer."  Well, that person is me and I did no such thing.

How can I reset this?

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TEJ1602
HP Support Agent
HP Support Agent
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@jnstrthr, Welcome yo HP Support Community!

 

The only option left is to perform a full reset and re-initialize the printer. 

 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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