This feature is locked by the person who set up the printer

[tonyharbor95]

I have an HP OfficeJet Pro 8028 that just stopped working because it was offline.  I got that fixed but now I can't print because the printer is not enrolled in HP instant ink.  It is however and confirmed in HP Instant Ink.  I'm now trying to update my printer but am getting: "This feature has been locked by the person who set up the printer".  I set up the printer but don't know where to even look to unlock the feature.  Need help.  Thanks.

[Anand_Andy]

Hi @tonyharbor95,

Welcome to the HP Support Community

I understand you are facing an issue with your HP Printer. Not to worry I will help you to get a resolution to resolve the issue.

We have to perform a SemiFull Reset to unlock the features of the printer/Reset the password. 

I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!