Three white dots

[Haven82020]

I have three dots going around in circles and won

t let me put in new ink

[A_Gayathri]

Hi @Haven82020,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand your HP ENVY Pro 6455 is stuck in a state where it's unable to complete its initialization or maintenance processes. The three white dots circling could be an indication that the printer is trying to perform a task but is encountering an issue.

Here are some steps you can try to resolve this issue:

Power Cycle the Printer:

• Turn off the printer using the power button.
• Unplug the printer from the power source.
• Wait for about 60 seconds.
• Plug the printer back in and turn it on.

Check for Paper Jams:

• Ensure there are no paper jams or obstructions inside the printer. Open all access doors and check for any stuck paper or foreign objects.

Clean the Print Head:

• Sometimes, cleaning the print head can help. Refer to the printer’s manual for instructions on how to clean the print head manually or through the printer's software.

Update Printer Firmware: Update the firmware on an HP printer

• If you can access the printer's settings or HP Smart app, check for any firmware updates that might be available.

Check Ink Cartridges:

• Make sure the ink cartridges are installed correctly. Remove and reinstall them to ensure they are seated properly.
• Verify that the ink cartridges are not empty or damaged.

Perform a Hard Reset:

• Some HP printers have a specific reset procedure. Refer to the printer's manual or HP's support site for instructions on performing a hard reset for your model.

Refer to this document:  HP ENVY Pro 6455 All-in-One Printer User manual 

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.