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‎11-18-2021 05:49 PM

HP Recommended
Product: Office Jet Pro 9015
Operating System: macOS 11.0 Big Sur

I just changed the ink cartridges on my HP 9015.  After doing so the touchscreen popped up with a message reminding me to recycle.  I can’t make the message go away!  I’ve tried touching OK, but nothing happens.  If I open the access door to the ink I do get a warning screen which I can hide by touching. But when J close the access door the old message comes back and it’s non responsive to touch.  I’ve tried power cycling to no avail.  Looks like a software bug to me!  Any suggestions are welcome.

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2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎11-21-2021 01:45 PM

HP Recommended

This finally got resolved.  The solution was to run HP Smart on my mac, go to printer status, and click on OK.  This is a bug and bad UX!  If there's a popup on the printer, with a box saying OK, it should be possible to do that without accessing the connected computer.

 

 

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1 REPLY 1

‎11-21-2021 01:45 PM

HP Recommended

This finally got resolved.  The solution was to run HP Smart on my mac, go to printer status, and click on OK.  This is a bug and bad UX!  If there's a popup on the printer, with a box saying OK, it should be possible to do that without accessing the connected computer.

 

 

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