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‎07-29-2020 09:15 AM

HP Recommended
Product: HP 5510
Operating System: Microsoft Windows 10 (32-bit)

I installed new cartridges, installed the printer cordless and stil the touchscreen keeps saying that i buyed the real cartridges.

But the prints i received out of it are just some black lines, printer was not used for a while but was standing without cartridges just spend 100€ on new cartridges and spend 2 hours searching on website HP for solutions and i still have the same results.

 

With regards

1 REPLY 1

‎08-01-2020 07:24 AM

HP Recommended

@TheoDouane

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

Please follow the instructions in Step 4 from this Link: https://support.hp.com/in-en/document/c03425035 to clean the Printhead

 

Also ensure the printer has the latest Firmware, Link: https://support.hp.com/in-en/document/c02919168

 

Thank you 

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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