Tray is open

[Hannah0715]

I have an HP envy Pro 6458 printer. The tray is open yellow warning light is on and will not turn off no matter what we do. We have tried removing the tray and closing it repeatedly we’ve tried to see if there is a lever that’s not getting engaged. Our warranty ran out already. Can anyone offer any help? Thank you!

[Nirvana_95]

Hi @Hannah0715 

Welcome to the HP Support Community. Thanks for bringing this to our notice.

I see that you are facing issues with your printer. Do not worry, we are here to fix it.

May I know from when are you facing this issue?

Did you make any hardware or software-related changes to it?

Could you tell me which yellow light are you referring to? 

Please use the link below as it will help you with the steps to perform for the specific light pattern: https://support.hp.com/ca-en/document/c06570371 

Here is another link that will help you load papers: https://www.youtube.com/watch?v=DIIRH3soTKo  

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

[Nirvana_95]

Hello!

We haven’t heard from you in a while, this post is with reference to the thread you had created at your  

friendly neighborhood (HP Support Community). 

I would like to know if the resolution we provided worked for you? If you have any other queries, feel free to reply at any time, and thank you for being a valuable member of our HP Family. 

If you would like to thank us for our efforts to help you, go to the public post & give us a virtual high-five by clicking the "Thumbs Up" icon below, followed by clicking on the "Accept as solution" on my public post. 

Have a great day ahead!