-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- Re: Tri Colour Cartridge Error
Create an account on the HP Community to personalize your profile and ask a question
08-28-2020 03:55 AM - last edited on 10-30-2020 03:54 PM by CommunityBot
Hi,
I have an error with my tri-colour ink cartridge. I have followed the suggested steps to fix the error but it still does not work.
I have tried to use the Virtual Assistant but the Support Centre has always been closed.
Thanks,
Phil
Solved! Go to Solution.
Accepted Solutions
08-31-2020 08:18 AM
This seems to be a hardware issue.
I request you to talk to HP support.
They might have multiple options to help you with this.
- Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
- Select the country.
- Enter the serial of your device.
- Select the country from the drop-down.
- Click on "Show Options".
- Fill the web-form. A case number and phone number will now populate for you.
I hope that helps.
To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.
Cheers.
Sandytechy20
I am an HP Employee
08-30-2020 11:02 AM
Welcome to the HP support community.
Clean the electrical contacts
-
Turn the printer on.
-
Open the door to access the cartridges.
-
Wait until the carriage stops moving before you continue.
-
Remove the cartridge indicated in the error message from its slot, holding it by its side.
CAUTION:
Do not touch the copper-colored contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections.
-
Remove any protective tape that still might be on the contacts.
CAUTION:
Do not touch or try to remove the copper electrical strip.
-
Lightly dampen a lint-free cloth with distilled water, and then clean only the copper-colored contacts on the cartridge.
-
Lightly dampen a lint-free cloth with distilled water, and then clean the electrical contacts in the carriage, located inside the printer.
-
Wait 10 minutes for the contacts to dry.
-
Reinsert the cartridge.
-
Insert the black cartridge into the right slot.
-
Insert the tri-color cartridge into the left slot.
-
-
Repeat these steps for the other cartridge, if necessary.
-
Close the cartridge access door.
-
If the error persists, repeat the previous steps to clean the cartridge and carriage contacts a second time.
-
Check for the error message.
You can refer this HP support document for more assistance:- Click here
I hope that helps.
To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.
Cheers.
Sandytechy20
I am an HP Employee
08-31-2020 08:18 AM
This seems to be a hardware issue.
I request you to talk to HP support.
They might have multiple options to help you with this.
- Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
- Select the country.
- Enter the serial of your device.
- Select the country from the drop-down.
- Click on "Show Options".
- Fill the web-form. A case number and phone number will now populate for you.
I hope that helps.
To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.
Cheers.
Sandytechy20
I am an HP Employee
Didn't find what you were looking for? Ask the community