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Trouble Printing 5x7 Envelopes Officejet 4650

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HP OfficeJet 4560
Microsoft Windows Vista

Trying to print my christmas card envelopes. My printer doesn't seem to have the setting for 5x7 envelopes.. just a bunch of other odd sizes. I have looked everywhere but the only envelopes/cards i could find were 5x7 so i don't have another option.


I'm wondering if there is a way that i can configure my printer/tweak the settings so that i can get my printer to recognize the size i have. 

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The printer does support custom sizes.



Printer Specifications for HP DeskJet 4530, 4670, ENVY 4510, 4520, OfficeJet 4650 Printers

Section:  Paper Handling


Supported custom sizes

To avoid paper jams and other issues when printing on nonstandard custom paper sizes, make sure the dimensions fall within the parameters listed in the following table.
Paper size
Input tray
76.2 to 127 mm (3.0 to 5.0 inches) wide and 127 to 482.6 mm (5.0 to 19.0 inches) long



127 to 203 mm (5.0 to 8.0 inches) wide and 241 to 305 mm (9.5 to 12.0 inches) long





Whether or not any of this is going to work in Vista is not something I cannot answer.




Load the envelopes after removing other paper from the tray.

How many?  Generally, loading five to ten envelopes works well enough...


 User Guide

Load Media - Pages 9-10


How to Load Envelopes (main tray)

HP Printers - Printing Envelopes (Windows) 


  • Inkjet printers with a front load tray: Front of envelope facing down and the flap to the left


Check / Adjust / Retain the Paper at the Printer Display Panel


Open Printer Tray,

If you have not yet done so, add desired paper type

Wait a couple of seconds…

Close Tray

IF applicable for your printer:

Look for a message on the Printer Control / Display Panel,

Click Modify (wording varies), set the paper size and type, Click OK


NOTE:  If the size of the Paper Size is not in the Drop-down menu, Select Custom (likely the last selection in the list)


And / Or

Embedded Web Server (EWS)


If the printer is on the network,

If the EWS feature is supported on your printer,

Use the Embedded Web Server (EWS) to view / configure your printer.

NOTE:  Laser printer options in EWS are very different from those offered in InkJet Printers.


Open your favorite browser > type / enter Printer IP address into URL / Address bar

Tab Settings > Preferences > Tray and Paper Management

If applicable, check the Advanced section (at the bottom of the Tray and Paper Management menu)

Click Apply to save changes


NOTE:  If the size of the Paper Size is not in the Drop-down menu, Select Custom (likely the last selection in the list)



General Example


NOTE:  EWS is also available in HP Smart


Set the Preferences - Windows


NOTE:  Ignore this section when not relevant (for example, creating envelopes or labels in Word)


  1. Check / enable the printer as the “Default Printer”


Settings > Devices > Printers and scanners

UNCHECK (clear box) Let Windows manage my default printer

Select (Left-Click) your printer from the list of printers > Manage > Set as Default



  1. Select and adjust settings in each category for the Media (kind of paper), source (tray), and paper size.


Settings > Devices > Printers and scanners

Left-Click on (your) Printer > Manage > Printing Preferences



Tab Printing Shortcuts > Click / Highlight your preferred shortcut > Click Apply > Click OK to exit


NOTE - Make changes to a Shortcut

  • Select a shortcut and adjust the settings for paper, source (tray), other settings / Tabs
  • Scan Menu for HP Scan >>  If there is a More > section, check / adjust settings in the sub-sections > Click OK to save sub-menu changes
  • If supported, save the edited shortcut or use “Save As” or “Create Custom Shortcut” to save as a new / different file name
  • Click OK to save the setup




In general, Word > Mailings > Envelopes can create the envelope setup necessary.


Open a new / blank Word document

Mailings > Envelopes

Set the envelope - be sure to check the options

When ready, print.


Note the dimensions - 7 inches wide and 5 inches tall.

Make sure to check / adjust the "feed" options.


Example - Word Envelope - Custom Size 7x5 inches





Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides / Manuals, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP OfficeJet 4650 All-in-One Printer series 


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We are a volunteer community workforce dedicated to supporting HP technology

Click Thumbs Up to say Thank You for the help.

If the answer helped resolve your issue, Click "Accept as Solution" .




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Thanks for your answer.


My printer does not have a custom or an EWS option in the "select paper size"


There is a 5x7 setting, but not a 5x7 envelope, but even with that selected, it keeps telling me there's a paper size mismatch and will not print. 

I have made sure that the file i am trying to print matches with the papersize, but i'm having no luck

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