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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
edjan61
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Trying to print a MAnuel from PUre Blue RO and it prints 4 pages. then a Window pops up Print

HP Recommended
HOme built
Microsoft Windows 10 (64-bit)

Trying to print a manual from Pure Blue RO. it prints four pages and a Window pops up, "Print  Preview ERROR", stating An Error occurred while printing, choice is OK.

3 REPLIES 3
Jay_G24
HP Support Agent
HP Support Agent
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HP Recommended

Hi @edjan61,

 

I'd like to help!

  1.  May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.
  2. Have you tried to download the documents and then print them?

Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

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edjan61
Author
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Message 3 of 4
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HP Recommended

Officejet 6700 Premium

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Jay_G24
HP Support Agent
HP Support Agent
10,946 10,916 799 895
Message 4 of 4
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HP Recommended

Let's try and uninstall the printer software from the root level on your PC and install the full feature printer software.

 

--->In Windows, search for and open Programs and Features.

--->Select your HP printer.

--->Select Uninstall.

--->In Windows, search for and open Devices and Printers.

--->In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”

--->Open up the run command with the "Windows Key + R" key combo.

--->Type printui.exe /s and click OK.

--->Click on the Drivers tab.

--->Look for HP Printer driver. If you see it click on it and click remove at the bottom.

--->Select OK.

--->Select Apply and OK on the Print Server Properties windows.

--->Close Devices and Printers.

 

And then reinstall the printer full-featured drivers from software and drivers page 

 

Hope this helps! Keep me posted. 

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