Unable for my 2 HP printers to find drivers and error 0x8000ffff occurs

[galanpark57]

 Recently performed a software update of a vendors program Exactly by their didections and now cant print on either of my 2  HP wireless network printers at myn office and when laptop at home I m having same problem with this HP laptop. Mynothe laptop works normal. Any ideas?

[Kuroi_Kenshi]

Hi @galanpark57,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

I understand your HP laptop is unable to find drivers for your two HP wireless printers and is showing error 0x8000FFFF after a software update. Let’s go through some steps to resolve this.

a. Restart Devices

Turn off your laptop and both printers.

Wait 1–2 minutes, then power them back on.

Sometimes a simple restart clears temporary conflicts caused by updates.

b. Check Windows Update & Printer Drivers

Go to Settings > Windows Update and make sure all updates are installed.

Then go to Device Manager > Printers, right-click your printer, and select Update driver > Search automatically.

If Windows cannot find a driver, download the latest drivers directly from HP’s official website for your printer models.

c. Run Windows Troubleshooter

Go to Settings > System > Troubleshoot > Other troubleshooters > Printer > Run.

Follow the prompts; this can fix driver conflicts or network printer issues.

d. Check Network Connection

Ensure your printers are connected to the same Wi-Fi network as your laptop.

Print a network configuration page from each printer to confirm connectivity.

e. Uninstall Conflicting Software

If the recent vendor software update coincided with the issue, try temporarily uninstalling it.

Restart your laptop and check if printers reconnect.

f. Remove & Reinstall Printers

Go to Settings > Bluetooth & Devices > Printers & Scanners.

Remove both HP printers, then click Add device to reinstall them.

Use the latest HP drivers downloaded from the official site during setup.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

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Best regards,