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    Information
    Fix HP Printer issue in macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

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    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

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    Information
    Fix HP Printer issue in macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Note for common printer problems
Customers receiving the"will damage your computer" message along with others like "unable to access cups/tmp" or "'@%' cannot be opened" need to update their version of the macOS. Please check this article for more information: HP Printers - A [software component] will damage your computer message displays when printing or while installing (macOS) .
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Unable to get Instant Ink to send me a black cartridge

HP Recommended
OfficeJet 5255
Microsoft Windows 10 (64-bit)

My printer is new. It came with 2 mini cartridges, which ran out immediately. I replaced the black one with a store-bought HP brand cartridge. I'm now being told that you're no longer sending black ink at all, because "Non HP Instant Ink cartridge installed: We can't determine your next shipment, because we aren't able to read your ink levels."

 

So I think I'm now supposed to go pay double for cartridges -- once at the store because mine have run out completely, and once through Instant Ink (which I won't receive for 2 weeks).

 

Since I need to print now-- not in 10 business days-- I want to buy another HP brand cartridge, but it doesn't look like you'll permit me to do that. Please explain how I can use my own cartridges and still get InstantInk to send more. Do I have to leave the empty starter cartridge in the printer before you'll send more?

3 REPLIES 3
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HP Support Agent
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HP Recommended

Hi @jruocco29

Welcome to the HP Support Community. I'd be happy to assist you.

 

Have you received the welcome kit from HP that contains ink cartridges?

 

As the issue is related to Instant ink cartridges, I need more information to help you out.

 

Since the instant ink account details are confidential, please send me the required information via private message.

 

I am sending you a private message with the information required.

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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I solved the issue by going to someone else's house & using their printer to finish my job in time. Eventually I got the HP welcome kit, long after I needed them. It's still a mystery whether I'll be able to use a non-InstantInk cartridge next time my InstantInk one runs out in the middle of a job.

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@jruocco29

 

Apologies for the inconvenience. The delay in shipment is due to the pandemic situation. Instant Ink servers will detect the level of ink in your printer and dispatch a replacement ink cartridge before it runs out. You need not buy ink cartridges from a local store.

 

Keep us posted for any other assistance.

KUMAR0307
I am an HP Employee

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