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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
AnnWFoxPoint
New member
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Unable to get support

HP Recommended
HP 2600 All-In-one printer
macOS 10.15 Catalina

Is it possible to get HP support to help with a problem?  

The Virtual Assistant can't help.

When I ask her to connect me by phone I get an assortment of errors, including something about not being able to find the system that I need.  When I use their messenger.com service I get the automatic response that they will respond in two hours.  It's been a week.

 

Is there actually hep available for customers?  How do I make contact with a real person who can solve problems?

2 REPLIES 2
Kumar0307
HP Support Agent
HP Support Agent
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Message 2 of 3
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HP Recommended

Hi @AnnWFoxPoint

Welcome to the HP Support Community. I'd be happy to assist you.

  • To assist you better, kindly let me know the issue you are facing with the printer.
  • How is the printer connected to the MAC?

 

Keep me posted for further assistance.

 

KUMAR0307
I am an HP Employee

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LK24
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I have this same question. What did you tell this person? Is there a secret support option somewhere?

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