I installed an HP Officejet Pro 8610 printer on my network and my desktop running Windows 10 (first screenshot). I can print/scan from my computer using the basic functionality of the HP Smart app. However, I am unable to install the printer-specific app that has many more options for printing and scanning.
My printer is recognized when I try to install the printer-specific app (middle screenshot). After about 2 minutes of waiting, I get an error message that the network installation was unsuccessful (third screenshot).
I've run the HP Print & Scan Doc several times. Each time it tells me the problem is fixed (see "Scan Only -HP..." at the bottom of the first screenshot) only to get the same network error message when trying to install the printer-specific app. Thanks for any help that can be provided.
Thank you ShlomiL. I tried reinstalling the printer again. While it was running, I removed all HP Officejet devices from Imaging Devices and Print Queues - including the device "Scan Only -HP Officejet Pro 8610 (Network)-DO NOT DELETE". Printers as well as WSD Print Providers were not listed in the Device Manager. There were no HP printers under Software Devices.
I waited 3-4 minutes and attempted to reinstall the printer using the printer-specific app. Instead of taking 2 minutes to get the network error message, I got the same error after about 5 seconds.
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