Unable to print, copy or scan

[gandulf81]

My new DeskJet 2820e is unable to print, copy. I have tried everything but nothing works.

[Raj_05]

Hi @gandulf81,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP DeskJet 2820e All-in-One Printer is unable to print, copy, or scan, here are some steps you can follow to troubleshoot the issue.

Check Printer Connections

• Ensure the printer is powered on and properly connected to your computer or network.
• If you're using a wireless connection, confirm that the printer is connected to the same Wi-Fi network as your device.
• For USB connections, check if the cable is securely plugged in at both ends.

Printer Status

• Check for any error messages or blinking lights on the printer's display panel. If there are any, consult the printer manual to understand what the error means.

Restart Printer and Device

• Turn off your printer, unplug it from the power source, and wait for about 60 seconds.
• Restart your computer or device, and then turn the printer back on.

Check for Paper Jams

• Open the printer's paper tray and check for any paper jams or blockages.
• Remove any jammed paper carefully, and make sure the paper is properly loaded in the tray.

Check Printer Drivers and Software

• Make sure that the HP printer drivers and software are properly installed on your computer. You can visit the HP Support website and search for the latest drivers for your printer model.
• If needed, uninstall the current drivers and reinstall them.

Run HP Print and Scan Doctor

• Download and run the HP Print and Scan Doctor tool from the HP website. This tool can automatically diagnose and fix common printing and scanning issues.

[Raj_05]

Perform a Factory Reset

• Reset your printer to its factory default settings by navigating to the printer's settings menu or following the steps in the user manual. After resetting, reconnect it to your network or device.

Firmware Update

• Check for firmware updates via the HP Smart app or the printer’s settings. Outdated firmware can sometimes cause operational issues.

Perform a Printer Self-Test

• Print a test page by pressing and holding the cancel button (usually the X button) and then pressing the resume button (the button with a paper icon). This will help confirm if the issue is with the printer hardware.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support