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Message 1 of 2
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Unable to print documents even though I am connected.

HP Recommended
HP Officejet Pro 8600 N911g

Printer not printing even though it is connected to the internet. It says connected to printer and ready to print and nothing happens. I have reset it twice and it is still not working. I even changed out the connection cord. Please help. 

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Hi @kjawitz,

 

I'd like to help!

 

To better assist you - 

 

1)\Are you able to make copies using the printer?

 

2) What's the application you are trying to print from? Have you tried printing from a different application or device? 

 

If yes, 

To establish connection restart the printer, computer, and router.

  1. Turn the printer off, and then wait 10 seconds.
  2. Disconnect the printer power cord from the printer.
  3. Turn off the computer or the device you are trying to print from.
  4. Connect the printer power cord to the printer, and then turn on the printer.
  5. Disconnect the power cord from your wireless router, and then wait 10 seconds.
  6. Reconnect the power cord to the router. Wait until Internet service is restored. Internet service is interrupted while the router is off.
  7. Turn on the computer.

Use HP Print and Scan Doctor

Download HP Print and Scan Doctor and run the program. It will automatically diagnose and fix any printer connectivity issues. 

For more information, go to https://support.hp.com/us-en/topic/printscandoctor

 

Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware

 

If copy does not work,

 

Let's try a power reset on the printer

 

Reset the product

  • With the printer turned on, disconnect the power cord from the rear of the printer.
  • Unplug the power cord from the wall outlet.
  • Wait at least 60 seconds.
  • Plug the power cord back into the wall outlet.
  • Reconnect the power cord to the printer.
  • Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

Check ink levels-

On the printer control panel, touch the Ink Level icon () or ().

NOTE: 

The Ink Level icon that displays on your control panel differs depending on your printer model.

A graphic of the estimated ink levels for each ink cartridge displays on the control panel.

 

Print a Print Quality Diagnostic page

  1. Load plain white paper into the input tray.

  2. On the printer control panel, touch the Right Arrow () to display additional options.

  3. Touch Setup (), touch the Down Arrow (), and then touch Reports.

  4. Touch Print Quality Report. The Print Quality Diagnostics Report prints.

Post the Print Quality Diagnostic page here so we can help you further.

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

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