• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎01-02-2021 05:44 PM

HP Recommended
Product: Officejet Pro 8600 N911a
Operating System: macOS 10.13 High Sierra

I have had an Officejet Pro 8600 for many years, and it was printing with no issue from wireless or through a USB cable. For some reason, I can no longer print either from wireless or cable. When I try to print, I get an error message: "Printing-filter failed." 

 

The printer works from a PC and from an iPhone.  Also, I am able to scan a document from the same Mac that will not print. I can use the printer utility to see the printer, get information on the ink levels, serial number, etc.

 

I've tried removing the HP software and reloading twice, but cannot get the printer to print. 

 

I'd apprecaite suggestions. Thank you!

Category:
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.