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‎08-05-2020 02:17 PM

HP Recommended

Have a HP Photosmart C4780 and it won't seem to print scan or copy - the screen keeps saying out of paper when it is not.  I have put new ink cartridges in and checked everything on the machine - any help is appreciated

1 REPLY 1

‎08-08-2020 02:14 AM

HP Recommended

@PaulinRB, Welcome to the HP Support Community!

 

Make sure you have tried the steps mentioned in this document - An 'Out of Paper' error displays, printer does not pick paper.

 

Also, check if the papers are loaded correctly in the input tray.

Refer to step 7 in this document.

 

Now, try making a copy and check.

 

If the issue persists, this could be a hardware failure. Please reach out to the HP Support in your region regarding the service options for your printer. 

 

If the printer is out of warranty, I suggest you upgrade the printer. You may visit Hp Store to check the available printers.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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