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Unable to print

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HP envy 5014 all in on printer. Will not print.it has been 

enrolled in Hp ink. Screen says- Cartridge cannot be used until printer is enrolled in HP Instant  Ink. if I go on my account it says that I’m in rolled but it can’t connect to the printer
i’ve had the printer for a year  and the warranty just went out.  Help!

 

P Folse
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HP Support Agent
HP Support Agent
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Hi @Pfolse,

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

And, Welcome to the HP Support Community

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

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