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‎09-13-2025 09:32 AM

HP Recommended
Product: HP OfficeJet Pro 9015e All-in-One Printer
Operating System: Microsoft Windows 11

Unable to print

1 REPLY 1

‎09-16-2025 06:35 AM

HP Recommended

@BennyMay, Welcome to the HP Support Community!  

  

Thanks for reaching out about your query regarding Printing Issues on HP OfficeJet Pro 9015e with Windows 11! 

We're thrilled to have the opportunity to assist you and provide a solution.  

  

If you're experiencing printing issues with your HP OfficeJet Pro 9015e All-in-One Printer on a Windows 11 operating system, here are several steps you can take to troubleshoot and resolve the problem:

 

Check Printer Connection:

  • Ensure that the printer is correctly connected to your computer or network.
  • For USB connections, verify that the cable is securely plugged into both the printer and the computer.
  • If using a wireless connection, make sure the printer is connected to the same network as your computer.

Ensure Printer is Set as Default:

  • In Windows 11, go to "Settings" > "Devices" > "Printers & scanners".
  • Ensure that your HP OfficeJet Pro 9015e is set as the default printer.

Verify Printer Status:

  • Check for any error messages or blinking lights on the printer's control panel that might indicate specific issues.
  • Ensure paper is loaded correctly, and there are no paper jams.

Update or Reinstall Printer Drivers:

  • Outdated or corrupt printer drivers can cause printing issues. Consider updating or reinstalling the driver.
  • You can download the latest drivers from the HP Support Site.

Print a Test Page:

  • This can help determine if the printer hardware and driver are functioning properly.
  • Go to "Settings" > "Devices" > "Printers & scanners", select your printer, and click on "Manage". Then select "Print a test page".

Check Print Queue:

  • Ensure no documents are stuck in the print queue.
  • In the printers list, select your printer and click "Open queue". Cancel any stalled print jobs.  

Hope this helps! 

Take care, and have an amazing day!  

  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

  

Regards, 

ZOEY7886
I am an HP Employee

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