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‎04-28-2019 06:07 AM

HP Recommended
Product: HP OfficeJet Pro 6960
Operating System: Microsoft Windows 10 (64-bit)

I cannot print anything from my printer as it appears this facility has been switched off by HP. I believe this is because I am no longer using their printer ink system. I need it switched on urgently. Can anyone help???

1 REPLY 1

‎04-29-2019 08:25 AM

HP Recommended

Hi @JimTF

 

Welcome to the HP Support Community. 

 

To better assist you - May I have the exact model name of the computer? Click here for steps on finding the information we need. Do not share any of your personal information such as serial, phone number, email ID, etc.

 

While you respond to that, try these steps to eject the drive - 

 

1) In Windows, search for and open File Explorer.
2) Click on "This PC", select the icon for the disc drive that is stuck, right-click the icon, and then click Eject.
 

You may also refer to this document. 


Let me know how that goes. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

Asmita
I am an HP Employee

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