Unexpected font on envelopes With HP 4511

[ELLISATK]

When Printing envelopes, and only then, I get an oriental looking font no matter which font I specify. I have tried different word processors with he same result. All other print jobs function normally. Anyone have a similar experience or solution?

[Dragon-Fur]

@ELLISATK 

Welcome to the HP Community --

I've not seen this -- we do receive similar queries in the Community.

Try / Consider

Perhaps read through the suggestions before starting...

Add untried steps you are willing to complete to your checks and troubleshooting.

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Reset the printer

Reset the printer to recover from printer errors or failures.

1. If your printer has a rechargeable battery, remove it.

2. Press the power button to turn off the printer. If the printer does not turn off, disconnect the power cord from the printer.

3. Unplug the power cord from the power source.

4. Wait 60 seconds.

5. Connect the power cord directly to a wall outlet and to the printer.

6. Turn on the printer to complete the reset.

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EWS - Tray and Paper

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Tab Settings > Preferences > Tray and Paper (Management)

Select / Adjust settings for Paper Size / Type

Model and EWS version Dependent:  Advanced section

Click Apply to save changes

EWS_9025_Preferences_Tray_and_Paper_Management_All_13

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Printer Software - Full Driver

Reinstall the full driver printer software

Uninstall existing printer software

• Uninstall existing full driver printer software from Programs and Features.
• If your printer includes a separate "help" in Programs and Features, uninstall that, too.
• Restart the computer and log in.

Install full driver printer software

• If the printer is connected to the computer using a printer USB cable, remove / disconnect the cable before loading the software.

Web Pack Installation - Web Page - Full Driver Printer Software

 HP ENVY 4510 All-in-One Print and Scan Driver and Accessories 

Download, Save, and Install

• If using a USB cable to connect the printer to your computer, connect the cable when instructed to do so (near the end of the software installation process.

After the software is installed, Restart the computer and log in

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               Installed Software

Containers, Shortcuts on the Desktop

            What about HP Scan?

Once installed, the full driver printer software will have added one of two "container" shortcuts on the Desktop:

• Printer Assistant - named for the printer model

OR

On newer printers and when the new full driver printer software no longer supports the Printer Assistant:

• Scan Assistant - named for itself

Example - Various Printer related Shortcut icons on the Desktop

Printer_Assistant_Scan_Assistant_Shortcut_Icons_on_Desktop_11

Next,

The full driver printer software, once installed, will have added a shortcut icon for HP Scan. 

The shortcut for HP Scan that is part of the full driver might be named for the printer model.

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Example - Installed Apps / Software - Shortcut icons on the Desktop

Printer Assistant OR Scan Assistant shortcuts (printer model dependent)

HP Scan shortcuts

Location of Apps / full driver (when installed)

Manage Scan to Computer

HP_Printer_Assistant_HP_Scan_Assistant_5

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Check Printer Properties

Printer Properties should be set to the HP Driver software and not an IPP / Microsoft driver.

Printer Properties

 Windows 10

Settings > Devices > Printers and scanners

Right-Click on your Printer > Printer Properties > Tab Advanced

Windows 11

Settings > Bluetooth & devices > Printers & scanners > Select Printer >

Printer Properties > Tab Advanced

Driver = HP Driver

Optional

Keep printed documents

Printing Defaults

Printer_Properties_Reprint_8

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Default Printer - Windows

Preparation > Check / enable the printer as the “Default Printer”

Windows 11

Settings > Bluetooth & devices > Printers and scanners

Scroll down > Switch OFF Let Windows manage my default printer

Scroll up > Select (Left-Click) your printer from the list of printers > Set as Default

Windows 10

Settings > Devices > Printers and scanners

UNCHECK (clear box) Let Windows manage my default printer

Select (Left-Click) your printer from the list of printers > Manage > Set as Default

Default_Printer_Check_and_Manage_3

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Use a different method to print an envelope

Optional - Create and Print a Word document in the shape and size of your envelope.

Example - Word - Manual Envelope - Document Shaped / Sized to Envelope dimensions

Manual_DL_Envelope_Text_Box_Insert_5

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Example - Word > Mailings > Print Envelope

Rabbits_and_Chickens_Test_Envelope_10_16

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Message Content References

Technology Tips - Video Gallery from our HP Expert greenturtle

 Technology Tips– YouTube Video Help for Printers

 HP Support Official Channel – HP Support Video Gallery

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

OR

HP ENVY 4511 All-in-One Printer  

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