Can you restore the printer to the original factory defaults as follows?
From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, and then touch Setup ().
Touch Printer Maintenance, and then touch Restore.
Touch Restore Factory Defaults. A message appears stating that the factory defaults will be restored.
Touch Continue. The printer will automatically restart with the factory default settings.
If this is not the case, I have sent you aprivate messagewith instructions to reset the printer. Please only change the fields quoted in my private message. Afterwards I invite you to come back here. I ask you not to republish the procedure indicated in my PM in the public community and I thank you for doing so.
I remain at your disposal in case of need.
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