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Unsuccessfully Printing on the long side when printing back to back.

HP Recommended
hp envy photo 7830
Microsoft Windows 10 (64-bit)

Purchased a new printer last month. HP Envy Photo 7830. Generally pleased except when i come to print on both sides.  I want it to flip on the long side and despite me clicking on the relevant boxes to do this it has a mind of its own and flips on the short side meaning the second page is upside down.  Time consuming when trying to read multiple pages.  Can anyone help?  Surely this is a software fault.

Many thanks

AT

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HP Support Agent
HP Support Agent
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Hi @ATay1,

 

I'd like to help with the printing issue.

 

Follow the below instructions-

 

Print on both sides of the paper

 

Use the settings in the print driver to print on both sides of the page.

 

You can create two-sided print jobs in Windows using the HP driver. This video applies to HP printers with front-loading and rear-loading paper trays.

  1. To avoid page ordering issues, load enough blank paper into the paper tray to complete your print job.

  2. Open the document, click File, and then click Print.

  3. Select your printer, and then click Printer Properties, Preferences, or Printer Setup, depending on what displays, to open the Document Properties or Printing Preferences window.

  4. Determine if you want the pages to read as a booklet or a tablet.

    1. Booklet binding (flip on long edge)

    2. Tablet binding (flip on short edge)

  5. Use one of the following methods to open and select duplex printing settings. Menu names vary by printer model.

    • If a Layout, Features, or Finishing tab is available, click it, and then select a page flip option under Print on Both Sides Manually.

      Duplex printing menu on the Layout tab in the HP print driver

    • If a Printing Shortcut tab is available, click it, select the Two-sided (Duplex) Printing shortcut, and then select a page flip option from the Print on Both Sides Manually or Two-sided (Duplex) Printing menu.

      Duplex printing shortcut in the HP print driver

    • If a Basic tab is available, click it, and then select a page flip option under Double-Sided Printing (Manual).

      Duplex printing settings for HP Laser Printers

  6. Click OK, and then click Print.

    • If the printer automatically pulls the pages back in and prints the other side, your printer supports automatic duplexing and the print job completes.

    • If the printer does not automatically pull the pages back in, continue with these steps to reload the pages to print the other side.

  7. Remove the printed pages from the output tray, and then reload them into the paper tray.

    NOTE: 

    Many print drivers display instructions on the computer on how to reload the paper. Use the steps if they display.

    • For most front-loading printers, load the stack printed side facing up (Inkjets) or printed side facing down (LaserJets) with the bottom edge into the printer or the top edge into the printer.

      Loading pages to print the other side  for a front load input tray

    • For most rear-loading printers, flip the pages over so that the printed side is facing down, and then load the bottom short edge into the printer.

      Loading pages to print the other side for a rear load input tray

  8. Click Continue to print the other side of the pages.

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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