Updated card information instant ink saying suspended flashing orange I on printer and flashing ink

[Taramickaila]

Instant ink icon flashing black side.. 

Flash I light orange 

I've updated my payment details 

Smart app saying ready to print but wont print jobs I send to printer 

Back on app says suspended on instant ink yet money been took and it's not printing ? 

I've had this printer a while not used it turned it back on connected to my wifi ink in the printer is my last delivery of instant ink a while ago but still instant ink please help?

[Nal_NR]

Hi @Taramickaila,

Welcome to the HP Support Community. 

I'd be happy to help you! 

To be able to answer you effectively, we need some information.

Since the instant ink account details are confidential, please send me the required information via private message.

I am sending you a private message with the information required. Please check the mailbox icon at the top-right corner of this screen.

Please check your Private message icon on the upper right corner of your HP Forums profile,

Next, to your profile Name, you should see a little blue envelope, please click on it.

I hope this helps resolve this issue completely,

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.