My 3 1/2 year old 6978 Inkjet is stuck at "Use Setup Cartridges" and I can't get past that; removing/reinserting existing cartridges and pulling/reinserting plug didn't work. In previous discussions of this error, the "Solution" given to a different user was to talk with a tech support agent about changing settings, which worked. I need that solution, an agent to guide me the same way, since no further info about the solution was shown on the discussion board. Thanks.
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