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‎12-14-2021 05:47 PM

HP Recommended
Product: HP deskjet2320
Operating System: Microsoft Windows 10 (64-bit)

A long time ago, my in-laws bought this printer and didn't actually use it. Now they want to use it. However, the problem is one of the setup cartridges has been nibbled on by a dog and isn't usable. I tried to just replace the cartridge with a new one, but the printer setup system is telling me I need to use the setup cartridge that came with the printer.

Can I override this message in any way and finish the setup process?

 

 

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1 person had the same question
1 REPLY 1

‎12-15-2021 04:31 AM

HP Recommended

@waleed555, Welcome to the HP Support Community! I’m here to help.

 

I understand you do not have the setup ink cartridges for this printer. Unfortunately, there is no option to perform an OOB reset to bypass the use of setup ink cartridges on this model printer.

 

Please reach out to the HP Technical Support team in your region regarding the service/replacement options for your printer if under warranty. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

KUMAR0307
I am an HP Employee

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