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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Raji1
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Message 1 of 2
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User Action Required at Printer

HP Recommended
HP Laser Jet Pro M15a
macOS 10.15 Catalina

I set up the printer but there is a message stating 'user action required at printer'. Hence, the document for print goes to a  queue and the printer error light starts blinking. Once that is clicked then printing starts. So the document does not automatically print. It is because I have Mac OS Catalina?

 

1 REPLY 1
TEJ1602
HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post
HP Recommended

@Raji1, Welcome to HP Support Community!

 

Welcome to the HP Support Community. I'd be happy to assist you with the connectivity issue. 

 

To better assist you - 

  • Are you using a USB hub?
  • Is there antivirus software installed on your Mac? If yes, please try disabling it and check if it works.

Meanwhile, ensure that the printer is up to date with its firmware and Mac is up to date with its software. If you are unsure you may use the links below to update the printer firmware and Mac software:

Update printer firmware

Update software on Mac 

 

Additionally, refer to the document Blinking Lights for any help.

 

Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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