Validating Please Wait Loop

[clairenburke]

I have a HP Office Jet Pro 8135e. It is stuck in the validating please wait loop. I have tried all of the possible solutions listed on this site with the exception of going back to the original settings. I cannot go to the original setting  because I cant get to settings on the printer screen because it just immediately goes back to validating each time the power is turned back on. Please help. This is so frustrating. 

[A_Gayathri]

Hi @clairenburke,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you're encountering an issue with your HP OfficeJet Pro 8135e printer. When you're stuck in a validation loop like this, it can be really frustrating, but there are a few steps you can try to hopefully resolve the issue:

• Power Cycle: With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till warm-up period finishes and the printer is idle
• Reset: If power cycling doesn't work, you might need to perform a factory reset on the printer. Usually, there's a physical button combination or a sequence of steps you can follow to initiate a reset. Check the printer's manual or HP's support website for instructions specific to your model.
• Firmware Update: Ensure your printer's firmware is up to date. Sometimes, bugs or glitches can be resolved through a firmware update. You might need to connect your printer to a computer to perform the update, depending on the model. Update the firmware on an HP printer

Refer to this document:HP OfficeJet Pro 8135e All-in-One Printer User manual 

I hope this helps. 

Take care and have a good day.

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