• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.

‎10-08-2025 10:26 AM

HP Recommended

Hello,

 

I have a HP LaserJet MFP M442dn Printer in my office about a 1-year plus old.

 

When I turn on the printer, screen shows "System Initialise" and "Wait Image" after a few seconds. I cannot connect to the printer using HP Smart on Windows 10 or 11, printer looks totally offline. I tried connecting it via USB, same thing. None of the buttons on the printer work, I cannot enter in any menu from it. It is totally unresponsive. I tried everything I found on your forums, nothing works (tried HP smart, HP Print and scan doctor, tried running a firmware update, etc....)

 

What should I do to make it work again ??

 

Kindly assist as this is relatively new product!

 

Thanks.

Reply
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.