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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Night02
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Warranty

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My printer suddenly started showing error lights lately and we cannot use it. My mom uses it all the time for her work that is why we immediately bring it to some technician to see what is wrong with it. The technician opened it to see what is wrong and what he found out is that the problem is the encoder strip. Since he does not have spare encoder strip for the model he gives our printer back to us. *He did not do anything with the printer he only opened it to check what is wrong with it. It is already 2 years since we bought our printer so we thought that it is not under warranty anymore since we know that the warranty only lasts for 1 year. For some reason, I check the status of our printer online then that is the time when I found out that it is still covered under a warranty - extended warranty rather. MY QUESTION IS IF THE SERVICE CENTER WILL VOID OUR WARRANTY DUE TO WHAT I/WE DID?
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Betty0610
HP Support Agent
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@Night02

 

Welcome to the HP Support Community.

 

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

 

Please do check your inbox on the forums page for the private message.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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