Warranty

[Dogmom7]

I have a HP ENVY Photo 7858 that I have had almost a year. It has constantly told me it was out of paper when it wasn't. I finally found a number where I could get hold of a real live person yesterday. We went through all the steps and he couldn't help me fix it. Then he told me my warranty is up. Do we not have a year warranty? I got this for Christmas last year. It's been a horrible printing year for me!!!

[Jay_G24]

Hi @Dogmom7,

I'd like to help!

If you think the warranty details of your product are incorrect, submit a dispute through the HP warranty validation website.

1. Go to HP Customer Support - Product Warranty Check.

2. Select the country/region of purchase, type the product serial number, and then click Check warranty.

   Figure : Check your product warranty

   

   The Product Warranty Results screen displays.

3. If the warranty status details for your product are incorrect, click Dispute this.

   NOTE: 

   If the dispute link does not display, the product might be a commercial product, which cannot be disputed online.

   Figure : Link to dispute warranty

   

   The Warranty validation form screen displays.

4. Type your contact information, and then select a dispute reason.

   Figure : Warranty validation form

   

5. If prompted to upload the proof of purchase, click Choose File, and then double-click the proof of purchase file to attach.

   NOTE: 

   Make sure the file does not exceed 2 MB and is an acceptable digital file format: BMP, DOC, DOCX, GIF, JPG, PNG, PDF, or ZIP.

6. Click Dispute warranty.

   HP reviews the warranty status for your product and contacts you after the review.

Or you  may reach the HP Phone support team.

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

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