Warranty

[Swede2212]

Hi guys I was given a as new hp all in one printer.it came wit quite a few brand new ink cartridges..but no matter wot I do it will do anything cuz factory warranty..I can't belive I have to throw away a printer boxed like new .cuz factory warranty ran out..plz help it was to me for a reason...I have a rare painful cancer n don't get out much it was to give me something to do which I enjoy.thank you

[Irwin6]

Hi @Swede2212,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I understand you're experiencing an issue with setting up your new printer.

To understand the issue and help you, please share the details listed below:

- Exact model number/product number(SKU number) of your HP Product (Click herefor information on how to find the model number/product number).

- Error messages or Blinking lights (if any) on the unit.

- May I know which devices are you using to print eg: Windows PC, Mac, or Smartphone (Android or iPhone)?

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

Take care and have a great day ahead!

Irwin6

HP Support

[Swede22121]

Hp envy 7924e

[text omitted to protect user privacy]

349W0B

[Swede22121]

Hp envy 7924e

[text omitted to protect user privacy]

349W0B

[Irwin6]

Hi @Swede2212,

Thank you for sharing the above information.

Please follow the steps below to fix the issue.

A) Perform a power drain.

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

B) Kindly refer to the steps on this link to setup your printer hardware and let me know if that resolves the issue.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[Swede22121]

No it just account failed because factory warranty has expired 

[Irwin6]

Hi @Swede2212,

I am sorry to hear that the above steps did not help much but i do appreciate your efforts in performing the troubleshooting steps.

Printer functionality does not depend if is is In warranty or out of warranty.

Please elaborate on the issue to assist you further.

Are you able to make a copy on the printer standalone? (Place an original document on the scanner glass and make a copy to confirm hardware is working fine)

Take care and have a great day ahead!

Irwin6

HP Support

[Swede22121]

 

[Irwin6]

Hi @Swede2212,

Thank you for sharing the above information.

I see that you are facing an issue with setting up the printer on the device from which you want to print.

Is the printer hardware setup completed?

Are you able to make a copy on the printer standalone? (Place an original document on the scanner glass and make a copy to confirm hardware is working fine)

Take care and have a great day ahead!

Irwin6

HP Support